Frequently asked questions

Frequently Asked Questions

1. How can I consult an audiovisual element that is not available online?

You can request its publication via the «Request for availability», link tha appears in the description of the material. Please note that items such as encyclopedias, full audio CDs, etc., can only be consulted in our premises.

2. Why do you show only excerpts in some cases? Is it possible to see the full video online?

There are several reasons for this. The first one is that the video clip is too long (more than 30 minutes, say) to be published entirely; therefore, we publish a sample for you to have a general idea. If you want to see the full movie you can request a Video on Demand (VOD) session and we will make it available for you. Click on the request link on the page of the film you are interested in to organize this.

Another reason is that in some cases copyright or ownership restrictions prevent us from publishing the full content online. In such cases we offer you a sample to help you decide if you want to see the full content (see VOD above).

Finally, the material could have also be marked as "Restricted" (see below).

3. Why is some material restricted?

An item is marked restricted when it can be consulted within UNESCO premises only. Please note that other type of restrictions may also apply.

4. I can see the message " Loading the player..." but nothing happens

This problem was apparently due to incompatibility issues between Safari, Chrome or Firefox and our playlist player. It has now been solved. If you are still experiencing this situation, we suggest that you delete all cached files and update the Flash® plugin on your computer.

5. I cannot play the content; I get the message " Server not found... ". What's wrong?

This issue affects Google Chrome.
As a work around, we would suggest doing the following:

- Verify that Chrome is up-to-date;
- If Chrome is up-to-date, try updating the Flash player.   Get the latest version here

- If the previous didn't solve the issue:

6. Where can I buy some of the material posted in here?

To buy UNESCO audiovisual material, visit the Online Bookshop

7. I would like to obtain a CD/DVD copy of a film. Where can I have it?

To purchase UNESCO audiovisual content, please visit the Online Bookshop.
If the audiovisual item you are looking for is not available there, you may wish to contact the Unit or Programme that produced it. That information can usually be found via the link « on this subject » that appears in almost every description of the audiovisual contents.

Should your questions remain unanswered, you can contact us and we'll try our best to help. Please note, however, that we cannot provide disc copies of our material.

8. Can I use (embed) UNESCO audiovisual material on my website?

This audiovisual material may be embedded on a website for educational, non-commercial purposes, provided that it is accompanied by an acknowledgement of UNESCO as the source — © UNESCO. It would be greatly appreciated if UNESCO could be informed of the use made of its programmes.

Important:
Before you use any of this material, keep also in mind that: ALL UNESCO AUDIOVISUAL CONTENT MUST BE SHOWN WITH CREDITS AND UNDER NO CIRCUMSTANCES CAN SHOTS OR SEQUENCES BE USED IN OTHER PROGRAMMES WITHOUT PRIOR NEGOTIATION AND WRITTEN AUTHORIZATION OF UNESCO.

You may also wish to consult UNESCO's Terms of use and Rights and permissions regarding documents and publications. Should you need further assistance, please contact the Rights and Authorizations section of the Bureau of Public Information (see below).

Otherwise use the "embed" link in the description of the item that interest you to request the code. Please include the URL of the website of your institution in your request.

9. I would like to use some of UNESCO audiovisual material on a commercial project. How do I obtain the rights?

For that matter, you may wish to contact:
UNESCO - Bureau of Public Information
Rights and Authorizations (ERI/DPI/DIR)
More contact details

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