12.05.2014 - UNESCO Office in Jakarta

The Australian Government Supports Hospitality Service Training for the Community of Karanganyar Village, Borobudur from 8 to 9 May, 2014

©Yuliana Yayuk and Galuh Larasati

Within the framework of UNESCO’s ongoing project entitled the ‘Revitalization of Community Livelihoods through Creative Industries and Heritage Tourism,’ and through generous funding from the Australian Government, a two-day hands on hospitality service training was organized on May 8-9, 2014 in the community-run-gallery in Karanganyar Village, Borobudur sub-district.

The training was a continuation of a series of training programs which aim to strengthen the capacity of local community members through the development of creative industries in Borobudur and surroundings areas. It was conducted under the supervision of PT. Jajar Amukti Nayaka and was facilitated by an ‘excellent service’ trainer from Lusy Laksita Partner in Communication & Broadcasting School. The training included 12 participants from the communities of Karanganyar village, a majority of them were women, who have been involved in the ceramic and jam trainings during 2013 – 2014.

The aim of this activity was to equip community members involved in the Borobudur community-run-gallery with the necessary skills to successfully manage the operations of the gallery sustainably for the long term in the future. The hospitality training included both practical and theoretical work and covered topics including: Excellent Service and Hospitality; Introduction to the Product Development; Introduction to Small-Business-Group; and Simple English. The training was conducted in an interactive way and included games, discussions and simulations. The simulation activities were particularly effective with participants practicing how to welcome the visitors, guide the visitors, and prepare attractive menus based on the fruit jam produced and others. 

The training was officially opened by Mr. Catur Windarmoko, the Head of Karanganyar Village who thanked UNESCO for its support in improving livelihood of communities in Borobudur and encouraged the communities to make the most of the knowledge and practical information provided during the training. Mr. Windarmoko expressed his confidence that if the communities are motivated and equipped with the knowledge on managing and running the gallery, the gallery can be very beneficial in improving communities’ income in the future. 

The next phase of the project will include a series of gallery management trainings and support for market development aimed to the communities to ensure their capacity to run the gallery in the long term. In this regard, UNESCO will support  the community members builds such networks along with the Regional Development Agency, Tourism and Culture Office and Industry, Cooperation and Small Medium Enterprises and Trade Office, the Borobudur Conservation Office, PT Taman Wisata Candi Borobudur, Prambanan & Ratu Boko, the hotels in Borobudur areas, Destination Management Office, and other private entities. By engaging these agencies it is hoped that their support, resources and involvement will contribute on the sustainability of the community run gallery. 

The gallery will be officially launched in May 14, 2014 and it will invite more than 250 people including representatives from the donors, community, media, local government and other key stakeholders in Borobudur. In the future, the gallery is expected to be an alternative tourist destination located close to the Borobudur where visitors can meet with local people and support local creative economies. The gallery will include a ‘showroom’ for locally made and sustainable ceramic and jam products as well as a small cafe which will serve local food and drinks to visitors while they can enjoy the view of Borobudur and surrounding landscape. 

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