UNITED NATIONS
ECONOMIC AND SOCIAL COUNCIL



ECONOMIC COMMISSION FOR AFRICA                        ECONOMIC COMMISSION FOR AFRICA

Seventeenth meeting of the Technical                                  Thirty-first session of the Commission/Preparatory Committee of the
                                                                                                             twenty-second meeting of the Conference Whole of Ministers

Addis Ababa, Ethiopia                                                                Addis Ababa, Ethiopia
  30 April - 3 May 1996                                                                 6-8 May 1996


AFRICA'S INFORMATION SOCIETY INITIATIVE (AISI):
AN ACTION FRAMEWORK TO BUILD AFRICA'S
INFORMATION AND COMMUNICATION INFRASTRUCTURE

PREFACE

1. By its resolution 795 (XXX) of 3 May 1995, entitled "Building Africa's Information Highway", the ECA Conference of Ministers responsible for economic and social development and planning requested the Executive Secretary to set up a high­level working group on information and communication technologies in Africa, made up of African technical experts, to prepare a plan of action in this field for presentation to the twenty-second meeting of the Conference of Ministers. To accomplish this, funds were mobilized, the group has been constituted (a list of its members appears in annex I) and has worked, both in meetings in Cairo, Dakar and Addis Ababa, and electronically, through a listserv. This document is the product of the Working Group.
2. This document is about Africa's development: its challenges and opportunities in an information age. It addresses specifically the role of information, communication and knowledge in shaping African information society to accelerate socio-economic development.
3. This document attempts to address the issues related to information and communications for development. It targets decision makers and leaders in all sectors including, in particular those responsible for planning, information, telecommunications, economic development, laws and regulations, health, education, trade, tourism, environment and transport. It aims to support the development of Africa's role and policies in a future where information is a crucial economic and social resource, and where electronic networks and information technology present a new venue for socio­economic and cultural activity, at both local and global levels.
4. The proposed initiative calls for the formulation and development of a national information and communication infrastructure (NICI) plan in every African country. This plan should be driven by national development challenges such as debt management, food security, health, education, population, unemployment, job creation, industrialization, land reclamation, water, tourism, trade, etc. The emphasis is on the need to support decision making at all levels and provide information and communication infrastructure for government, business and society to enlighten the process of development. Secondly, the initiative proposes cooperation, linkage and partnership between African countries to share the success of accumulated implementation experiences and stimulate regional development in various information and communication fields.
5. Thirdly, the initiative calls for bilateral and regional mechanisms to stimulate cooperation between African countries. Fourthly, the Initiative calls for support and partnership with the friends of Africa including bilateral and multilateral development agencies, regional economic organizations and the private sector. Collectively, the experts believe that Africa can make such a transformation towards an information society, with tangible economic and social returns:

	 (a)     If an action-oriented approach is adopted;
	(b)     If efforts are made to implement such action;
	(c)     If we cooperate and form partnerships to face the developmental challenges;
	(d)     If we believe that we can and we will make it;
	(e)     If we compete in time;
	(f)     If international support is mobilized to help speed its implementation;
	(g)     If we keeps our perspective;
	(h)     If we believe in our African people, the engine of growth, and the means to reach the African information society.

        I.  INTRODUCTION


6.Three major development goals that have been articulated by African leaders in recent times include:
	(a)     Improvement of the quality of life for every African;
	(b)     Economic integration of the region;
	 (c)     Improved trade and other linkages with the global community.  Utilization of information technology can help Africa reach all these goals.

1. The emerging global information infrastructure, the process of making connectivity available to everyone on the planet, is making the following possible:

	(a)     Students study and research using computers, multimedia and networks;
	(b)     Doctors diagnose, aided by information accessed through global networks;
	(c)     Decision support systems for debt management help cut external debt by up to 50 per cent; drought and famine warnings arrive in time to change planting times;
	(d)     Businesses compete more effectively with timely and accurate market information;
	(e)     Transport costs are reduced, also resulting in less pollution;
	(f)     Cultural heritage is captured electronically, documented and globally disseminated.

1. The global movement to an information age and the world­wide technological innovations of recent years, along with other structural and economic developments, have led to rapidly falling costs for information and communication technologies. These have combined with changes facing global and national telecommunication regimes to present a clear window of opportunity for appropriate "leapfrog" strategies to accelerate the development of the continent. The creation of African information infrastructure is both a necessity and an opportunity to accelerate development in all spheres of African economic and social activity.
2. The development of the African Information Society Initiative (AISI) will enable African leaders, decision makers and planners to position Africa in the world's rapidly expanding global economic system and accelerate the pursuit of Africa's development goals. The new technologies offer the potential to create jobs at much lower levels of capital investment and exploit Africa's information resources without the need for corresponding financial wealth. The cost of entry into global markets is becoming virtually insignificant and exploiting the information economy consumes minimal resources other than the effort and ingenuity of its members.
3. Africa has great potential to "leapfrog" development stages. The current investment in older communications equipment in Africa is relatively small and the vested interests in existing infrastructure in the information area much lower than in the developed world. With the will and the vision to build upon the accumulated lessons both inside and outside Africa, there is an excellent opportunity for a real jump­start. A high-level commitment from leaders of African nations is a starting point. A strategy to share this vision by the people of Africa, including its politicians, engineers, business community and youth, is essential to bring about the desired change. Africa's young population is an asset in adapting to new ideas and ways of working with new information and communication tools.
4. The development of the African information infrastructure will provide the seedbed for numerous benefits. Aside from the clearly apparent advantages for economic integration and for all forms of commerce and education, global information infrastructure will provide African countries with many new low-cost opportunities to disseminate alternative cultural, news and entertainment programming and help counter the flood of information from the industrialized countries. With minimal communications costs, there is also the opportunity to develop information technology products for markets in the developed countries.
5. Information and communication technologies also offers the potential to reduce the need for migration to the cities. The information age can break the link between jobs and urbanization ­ some 70­80 per cent of the African population live in rural areas. The challenge is to create the conditions that enable them to make a living where they are.
6. Information and communication technologies can no longer be seen as a luxury for the elite but as an absolute necessity for the masses. Even though non­literate and rural populations may not be able to make direct use of the African information infrastructure in the near future, the positive spin­offs to the country as a whole will still result in benefits for all sectors of society. And while the immediate returns of investment in information and communication technologies may not be readily apparent to hard pressed administrations concerned with squeezing the most from limited resources, the long­term positive impacts of a proactive strategy cannot be ignored.
7. While the press has recently highlighted some of the potential negative impacts of the Internet through, for example, its capacity to distribute pornography and undermine data security, these problems are generally recognized as transitory. Addressing these issues requires society to develop a better under-standing of the new means of interaction offered by the global information infrastructure. Nevertheless, the disadvantages are far outweighed by the potential benefits of a pervasive information infrastructure. While effective controls must of course be put in place, some have likened these concerns to those over the ability of high-speed transport systems to carry criminals quickly away from the scene of a crime.
8. Success in all these areas depends on decision makers taking quick action to eliminate the barriers and create the enabling environment which will allow the development of Africa's information society ­ a term used to refer to the pervasive benefits to all Africans of proactive policies on information and communication technologies.
9. This document outlines a vision and an action plan for an African Information Society Initiative which proposes a framework for societal transformation to be used by decision makers in African Governments responsible for socio­economic planning. It is also complementary to the telecommunications policy guidelines developed for African Ministers of Transport and Communications, known as the "African Green Paper".

A.  Vision

1. The African Information Society Initiative aims at supporting and accelerating socio-economic development across the region. Driven by critical development imperatives, it focuses on priority strategies, programmes and projects which can assist in the sustainable build up of an information society in African countries in accordance with the regional integration goals of the Treaty establishing the African Economic Community which foresaw the necessity of information networks and of regional databases, information sources and skills capacities.
2. By the year 2010, the AISI is intended to realize a sustainable information society in Africa where:

	(a)     Information and decision support systems are used to support decision making in all the major sectors of the economy in line with each country's national development priorities;
	(b)     Every man and woman, school child, village, government office and business can access information and knowledge resources through computers and telecommunications;
	(c)     Access is available to international, regional and national "information highways", providing "off­ramps" in the villages and in the information area catering specifically to grass-roots society;
	(d)     A vibrant business sector exhibits strong leadership capable of forging the build up of the information society;
	(e)     African information resources are available which reflect the needs of government, business, culture, education, tourism, energy, health, transport and natural resource management;
	(f)     Information and knowledge are disseminated and used by business, the public at large and disenfranchised groups such as women and the poor, in particular, to make rational choices in the economy (free markets) and for all groups to exercise democratic and human rights (freedom of speech and freedom of cultural and religious expression).

        B.  Strategic objectives

1. To achieve the vision outlined above, African member States will need to:

        (a)     Ensure the continuous flow of information within the society by supporting initiatives to improve and create new information and communication services in different sectors of the society ­ education, health, employment, culture, environment, trade, finance, tourism, transport and commerce;

        (b)     Create a continent­wide information and telecommunication network that allows low-cost and reliable communication with other users in Africa and across the globe;

        (c)     Achieve maximum benefits from available information by encouraging the development of systems that allow wide dissemination to individuals, business communities, non-governmental organizations (NGOs) and the public sector;

        (d)     Foster a new generation of men and women in Africa that uses information and communication technologies to leverage the development of their nations;

        (e)     Link Africa with the rest of the world by improving the flow of new technologies in both directions and exporting intellectual products and services to the rest of the world.

        C.  Related goals

1. To achieve the strategic objectives of the AISI, each member State will need to consider ways of making the following actions an integral part of national plans and programmes:

        (a)     Develop a master plan for building national information and telecommunication infra-structures and a two- to five-year plan for the implementation of the basic infrastructure;

        (b)     Establish a strong regulatory body, independent from telecommunications operators and their ministries, to stimulate and regulate public/private sector partnerships, with a view to safeguarding the goal of "universal service" and to review fiscal policies (such as tariffs, duties and license fees);

        (c)     Eliminate or drastically reduce import tariffs, taxes and other legal barriers to the use of information and communication technologies;

        (d)     Establish an enabling environment to foster the development of information and communications in society, including measures which energize the private sector to play a leading market role in the provision of services and in the human resource development needed to use them effectively;

        (e)     Implement a policy for using information and communication technology in government services and develop national databases in all key sectors of the economy and national administration;

        (f)     Conduct needs analysis to determine requirements and set up information and communication services in key sectors of national priority, especially education, health, employment, culture, environment, trade, finance, tourism and transport;

        (g)     Identify and develop information technology applications in areas with highest impact on socio­economic development at the national level;

        (h)     Take immediate steps to facilitate the establishment of locally based, low­cost and widely accessible Internet services and indigenous African information content;

        (i)     Prepare and adopt plans to develop human resources in information and communication technologies;

        (j)     Adopt policies and strategies to increase access to information and communications facilities, with priorities in serving the rural areas, grass-roots society and other disenfranchised groups, in particular, women and youth;

        (k)     Make special efforts to create awareness among those unfamiliar with the potential benefits of the African information infrastructure with particular attention to gender equity.

1. Together, member States will need to develop a coordinating mechanism to ensure successful implementation of the AISI to maximize complementarity, share lessons learned and reduce duplication of activities.

        II.  AFRICA'S INFORMATION SOCIETY:  CHALLENGES AND OPPORTUNITIES

1. The global spread of the information revolution has moved slowly in Africa. For example, despite rapid progress in the last year, no more than 15 African countries have full access to the Internet and some remain without any electronic connectivity at all. In 1994, the average "teledensity" (number of main lines/100 inhabitants) in Africa was only 1.6 as compared with 45 in Europe (for example), and the average teledensity outside large cities in Africa was only 1.2, according to the ITU World Telecommunication Development Report. In sub­Saharan Africa, excluding South Africa, these figures are much lower and there are more telephones in New York or Tokyo than in the whole of Africa.
2. This is partly an indication of the general low level of socio­economic development on the continent. The recent ECA report (Serving Africa better: Strategic directions for the Economic Commission for Africa) describes Africa's development as "a classic glass half empty and half full". Bearing in mind the challenges which reflect ECA's new strategic directions, the following section highlights the opportunities which the global information and communication revolution offers Africa if the right policies can be promptly and properly initiated.
3. The impact from new information and communication technologies is no longer confined to the communications and information sectors. It has become a pervasive mass technology with a much wider scope of influence, affecting virtually all sectors of society. The telephone, television and computer are merging into single multipurpose devices. Computers and appliances with silicon chips as well as network connections are spreading into every business and home. By the year 2020, it has been predicted that 12 billion devices will be connected to the global information infrastructure, including such ubiquitous items as light bulbs, heart pacemakers and fridges. At the same time, the low cost of communications and accessibility of the global networks means that it is as easy for an individual to reach one person as it is to reach 10 million.
4. Outlined below are some of the priority challenges which hinder African development and some of the opportunities that the information and communication revolution offer African countries in combating these problems.

	 (a)     Job creation

1. The main challenges are:

        (a)     What jobs to create?
        (b)     Where to create such jobs?
        (c)     Who will create them?
        (d)     How will they be created?
        (e)     What resources will be used to attain a given level of unemployment?

1. The opportunities include:

        (a)     The use of new information and communication technologies which offer substantial possibilities for creating new jobs in the emerging information­based economy.  These technologies also offer the possibility to manage the existing job market more efficiently;
        (b)     Data and information can be made available on employment and unemployment by sector, gender and geographic location;
        (c)     New job opportunities, including "teleworking" opportunities, and on­line job market/matching;
        (d)     Decision support systems to help manage human resource development;
        (e)     New types of jobs and new fields of work through access to the information economies of the world providing potential for information services, software development, translation services, data entry, data housing, data conversion, system maintenance, training and other information technology related areas.
        (b)     Health

1. The main challenges are:

(a)     Epidemics, spread of infectious diseases, AIDS, etc.;
        (b)     Highest levels of infant and maternal mortality rate in the world;
        (c)     Lowest levels of life expectancy in the world;
        (d)     Lowest world ratio of doctors per capita.

The opportunities include:

        (a)     Enhancement of health administration and management through medical information systems;

        (b)     Establishment of information "health profiles" and decision support systems on regional, national, rural and district levels;

        (c)     Linking health centres, delivery services and medical transport to patients;

        (d)     Improving access to skilled diagnosis through tele­medicine;

        (e)     Improving distribution and reducing costs of medical supplies.

        (c)     Education and research

1. The main challenges are:

        (a)     Africa has the world's highest illiteracy rate, especially among women;
        (b)     Low numbers of teachers and large numbers of students per class;
        (c)     Few schools and universities;
        (d)     Few libraries and very limited access to international journals;
        (e)     Lack of educational materials;
        (f)     Lack of researchers and research facilities

1. The opportunities include:

        (a)     Providing equitable remote access to resources in support of both distance education and the strengthening of local educational capacity;
        (b)     Connecting schools, universities and research centres to national and international distance education facilities, national and international databases, libraries, research laboratories and computing facilities;
        (c)     Reducing communications and administrative costs by building communications networks linking all educational establishments;
        (d)     Promoting and supporting collaboration among teachers and researchers;
        (e)     Extending the reach of educational facilities in informal learning, especially to community level.
        (d)     Culture

1. The main challenges are:

        (a)     Deteriorating resources for preservation of cultural heritage (monuments, manuscripts, artifacts, music, etc.);
        (b)     Lack of regional or local access to national cultural sites;
        (c)     Lack of awareness and knowledge about different African cultures;

1. The opportunities include:

        (a)     Making Africa's museums accessible to all parts of the region as well as to the rest of the world;
        (b)     Electronic preservation and documentation of manuscripts and artifacts;
        (c)     Increasing accessibility of rare manuscripts and artifacts to researchers and the general public through the development of cultural CD ROM products.
        (e)     Trade and commerce

1. The main challenges include:

        (a)     Intra­African trade is less than 5 per cent of total trade;
        (b)     Internal and external trade is hindered by poor transport and communication systems;
        (c)     Lack of information on procedures, import/export opportunities, markets, prices.

1. The main opportunities are:

        (a)     Linking chambers of commerce, trade associations and the business sector to help small and medium enterprises and increase both regional and global trade;
        (b)     Reduced commercial transaction costs;
        (c)     Online trade related information and import/export opportunities;
        (d)     Development and marketing of new products through electronic networks.
        (f)     Tourism

1. The main challenges are:

        (a)     Lack of information on untapped tourist resources which remain unexploited sources of wealth generation from international and national visitors;
        (b)     Lack of information on tourism destinations, services and facilities.

1. The opportunities include:

        (a)     Attracting more tourists and other visitors by offering high-quality information and tele-communication services in tourist resorts;
        (b)     Reducing the costs of international promotions for attracting tourists;
        (c)     Improving the image of Africa through on­line promotional campaigns;
        (d)     Building national and regional tourism related databases for destinations and facilities;
        (e)     Providing a mechanism for virtual travel and information gathering utilizing the Internet;
        (f)     Provision of tourism-related information and indicators that encourage and facilitate investment in tourism projects.
        (g)     Food security

1. The main challenges are:

        (a)     Limited national food production to satisfy market needs because of  underutilization of available resources;
        (b)     Lack of information on importing from best markets on the best terms;
        (c)     Lack of information on agricultural exports with the most competitive advantages;
        (d)     Lack of guidance for planning of crop planting and knowledge of new methods and technologies;

        (e)     Lack of access to food market information and pricing.

1. The opportunities include:

        (a)     Establishment of information systems for monitoring market performance and measuring market failures;
        (b)     Development of information systems to address food security issues such as agricultural production, government subsidies for food security, monitoring of water and land resources, disease problems, food transportation and storage;
        (c)     Efficient marketing of agricultural products through information and telecommunication networks;
        (d)     Provision of equitable access to new techniques for improving agricultural production;
        (e)     Reduced food storage losses through more efficient distribution.
        (h)     Gender and development

1. The main challenges are:

        (a)     Gender equity:  women constitute 50 per cent of the population but do 60 per cent of work, earn one-tenth of the income and own 1/100 of the assets;
        (b)     Women generally have more limited access than men to technology in general, to information, the media and communication facilities;
        (c)     Lack of readily available information on women in society, culture and economy.

1. The opportunities include:

        (a)     Improve the rights of women through access to information and indicators which may be used for tracking gender issues and elimination of stereotypes;
        (b)     Ensure the equitable access of women to information, technology and technological education.
        (c)     Enhance the role of  modern communications media to promote awareness of equality between women and men.
        (i)     Man­made crises and natural disasters

1. The main challenges are:

        (a)     Environmental degradation, civil strife, earthquakes, floods and other natural disasters often cause chaos in unprepared African countries, especially on the local and village levels;
        (b)     Ineffective emergency communication systems limit the effectiveness of responses by the state and international assistance organizations.

1. The opportunities include:

        (a)     Implementing networks which, as far as possible, provide access to telecommunications in areas threatened by environmental degradation and natural disasters;
        (b)     Facilitating the use of low cost terrestrial and satellite radio communication systems in emergency situations where there is no access to adequate telecommunications;
        (c)     Establishing problem monitoring information systems using geographic information system (GIS) technologies, remote sensing and satellite early-warning systems which provide tools to anticipate such problems in advance and enable governments and international organizations to be more proactive and to respond more effectively when the need arises.

        III.  COMPONENTS OF AN AFRICAN INFORMATION SOCIETY FRAMEWORK

1. Building Africa's information and communication sector requires developing and improving four major components:

        (a)     Institutional framework and legal, regulatory and management mechanisms;
        (b)     Human resources;
 resources (infostructure);
        (d)     Technological resources (infrastructure).
        A.  Institutional framework

1. The AISI cannot be realized without the appropriate institutional, legal and regulatory framework and mechanisms at the national level as well as at the regional level. It is essential to address the legal, regulatory and institutional practices in African countries which inhibit the development of national information services and connectivity to the global information infrastructure.
2. Within an institutional framework, some of the major obstacles which inhibit the development of national information services and connectivity to the global information infrastructure are identified below.

        (a)     Financial
                (i)     the high cost of telecommunication services which constitute the major obstacle preventing the establishment and use of value added services;
                (ii)    high levels of taxation for value added service providers, which are particularly harmful for businesses which are in a start­up phase or are not yet profitable;
                (iii)   high levels of import duties on information technology and communication equipment.
        (b)     Regulatory
                (i)     lack of adequate regimes for type approval certification of equipment;
                (ii)    prohibitions on the creation of private telecommunication networks (whether based on user­owned or leased facilities) and/or on obtaining the required interconnection with the public networks;
                (iii)   difficulty in obtaining licenses to access international telecommunication carriers.
        (c)     Business environment
                (i)     lack of appropriate legal framework for the creation of enterprises or associations providing value added services;
                (ii)    lack of needed services for prospective and established value added services, such as information technology consultancy, training, information strategy planning, support services, etc.;
                (iii)   difficulty in obtaining capital for start­up and expansion.
        (d)     Other obstacles
                (i)     lack of appropriate enabling environments for the creation of African information products;
                (ii)    underdeveloped intellectual property rights provisions;
                (iii)   restrictions on freedom of expression, including measures to ensure law and order or national security, which may be inappropriately applied to electronic information services;
               (iv)    lack of adequate management and coordinating mechanisms for the implementation of the AISI at national, subregional and regional levels;
                (v)     lack of understanding of the importance of the development of information and telecommunication infrastructure and insufficient commitment to the use of information and communication technologies.
        (e)     Addressing the obstacles
                (i)     Role of government

1. The role of government is to provide a vision, a strategy and an enabling environment to develop national information and communication infrastructure and to ensure that all sectors of society can benefit from it. To fulfill its role in achieving these objectives, it is recommended that each African Government establish or assign a lead national agency to be responsible for broad-based coordination and collaboration within government as well as with other sectors. As part of this process, government should be:

        (a)     Promoting the use of information and communication technologies in government in particular and society in general to improve the effectiveness of government service delivery and stimulate the information and communication industries.  Special support should also be given to the less well resourced sectors of public concern such as the academic and research organizations;
        (b)     Developing national policies and plans for adopting information and communication technologies within the government or public agencies and follow up their implementation;
        (c)     Establishing a framework and mechanisms that ensure the participation of all sectors in implementing the national information and communication infrastructure and coordinating and harmonizing the multiple efforts of the different players, including the private sector, NGOs and the media.  Especially important is to encourage the participation of all the major government ministries.  This may involve the formation of joint boards (government, industry, labor and consumer associations);
        (d)     Liaising with other countries, international organizations and regional bodies to ensure coordinated and harmonious development at regional and international levels;
        (e)     Developing the legislative/regulatory framework to address issues of cost and accessibility of telecommunications, universal service objectives, intellectual property, privacy, free­flow of information and the convergence of broadcasting with telecommunications;
        (f)     To ensure smooth implementation of the national information and communication infrastructure in African countries, governments need to address the legal and regulatory issues which currently con-strain the use of these new technologies.  This may require modification of laws and regulations in different areas such as communication, intellectual property, privacy and the free­flow of information, as described above.

1. The urgency of these issues is likely to require the immediate establishment of mechanisms for adopting ad hoc regulations to allow experimental networks and pilot projects to feed in to the institutional reform process.
2. The major tasks of government in this respect include (but are not limited to):

        (a)     Telecommunication:  To facilitate the implementation of the AISI, African governments will need to ensure the establishment of adequate communication infrastructure through encouraging the liberalization of national telecommunication and public broadcasting services.  This can be done by providing enabling legislation and incentives for private sector collaboration in the development of this infrastructure, and by setting up a strong, independent  regulatory body to regulate public/private sector partnerships, including the involvement of the international private sector.  In particular, it will be necessary to safeguard the goal of "universal service" and to review fiscal policies (such as tariffs, duties and license fees), in accordance with the "African Green Paper" which also aims at providing guidelines for telecommunication policy development);

        (b)     Intellectual property:  Intellectual property is becoming a major factor influencing the development of information use and its protection.  African countries therefore need to adopt a legislative framework that strikes a balance between the commitment to intellectual property as an international necessity and the provision of basic intellectual needs to the poor.  Governments should establish and enforce copyright laws as well as spread awareness to the public about intellectual property rights and, at the same time, provide schemes for reducing the negative effects of these laws on society.  These activities should be carried out in cooperation with the existing African Intellectual Property Organization (AIPO) which can also be assisted in contributing to the global debate on intellectual property rights issues.

        (c)     Privacy:  The government has an important role to play in securing citizens' privacy through adopting laws to protect its people against invasion of their lives through the new technologies.  African Governments should therefore formulate clear policies regarding electronic recording of personal data and means for controlling its use.  It is recommended that a working group of representatives from African countries develop appropriate policies for privacy protection;

        (d)     Free flow of information:  African Governments should encourage the free flow of information within their countries and to/from the rest of the world by ensuring that laws and regulations protect the freedom of speech and ensure easy access to information and the provision of value added services;

                (ii)    Role of the private sector

1. In developed countries, the private sector has assumed a vital role in establishing the information society. It is crucial in Africa that a critical mass of local business ventures arise, capable of supporting and using the information infrastructure. Public policy, in concert with private initiatives, must collaborate in achieving an African information society. The private sector in Africa has to play a major role in realizing the African information society by:

        (a)     Stimulating growth and assuming market leadership in developing national information and communication infrastructures through investment in relevant areas;

        (b)     Seizing the new business opportunities that arise from the implementation of the AISI.

1. To achieve this, the private sector can contribute, through the appropriate mechanisms, to empowering the four main private sector components:

        (a)     Entrepreneurs and business managers:  support for managers of small- and medium-size enterprises (SMEs) in information and communication fields;
        (b)     The environment:  establishment of a legislative and organizational framework that eliminates constraints and supports business development in this area;
        (c)     Investment promotion agencies:  encouragement of agencies that can provide finance, marketing and promotional activities to entrepreneurs;
        (d)     The market:  enlargement of the consumer base through provision of improved and greater ranges of information-related services.
                (iii)   Role of non­governmental organizations (NGOs)

1. Voluntary organizations and consumer and labor groups should play a catalytic and coordinating role with government and private sector, providing a balance to a market-oriented service industry and helping to ensure that universal service objectives are realized. Specific support for participation in the AISI should be given for:

        (a)     Voluntary organizations which can provide a vital voice in making known the needs of poor and disenfranchised groups such as the rural communities, the homeless, the aged and the sick, and contribute to developing their capacity to make use of the services offered;

        (b)     Consumer associations, which voice public concerns and needs and national associations of information and communication technology user groups which will be a particularly important force for defining priorities in developing the African information society;

        (c)     Labor associations, which are responsible for promoting the concerns of the workforce to employers and government.

1. All of the above associations should work actively with the government in the formulation of its vision, strategies and plans for information infrastructure development, for example, through the joint boards proposed above. A pan­African meeting of NGOs may need to take place to formulate the vision and strategies for their participation in the development and use of an African informatics infrastructure.

                (iv)    Role of the media

1. In addition to being an essential means for information dissemination, the mass media plays a critical role in spreading awareness in Africa of the importance and benefits of the information revolution. Newspapers, radio and television provide an easy, accessible and cheap means of carrying information to the end user. Communities in Africa do not have to wait for the Internet to receive much of the information it carries. The mass media can access many of the existing sources of information and provide broad channels of communications to the poor and to remote areas. Media organizations should therefore contribute to the AISI by:

        (a)     Creating awareness about an AISI for the community at large;

        (b)     Providing ways and means for disseminating information resulting from an AISI;

        (c)     Opening channels for communication which reach out to all citizens.

        (f)     Proposed regional programme:  ECA to initiate and coordinate the AISI

1. The AISI needs to be well-coordinated and monitored at regional and subregional levels to ensure that all related activities taking place in Africa within its framework complement each other.
2. To successfully implement the AISI on a regional basis, it is recommended that ECA take the lead in coordinating with other related regional initiatives, such as the United Nations System­Wide Special Initiative for Africa, and organizations, such as the Organization of African Unity (OAU) and the African Development Bank (ADB) and with existing subregional groupings and projects such as the Southern Africa Development Community (SADC), the Common Market for Eastern and Southern Africa (COMESA), the Intergovernmental Authority on Drought and Development (IGADD), the Economic Community of West African States (ECOWAS), the Central African Customs and Economic Unioin (UDEAC), the Economic Community of Central African States (ECCAS), the West African Economic and Monetary Union (UEMOA), the Pan-African Telecommunications Union (PATU), the Regional African Satellite Communications Organization (RASCOM), the Arab Maghreb Union (AMU) and the Union of National Radio and Television Organizations in Africa (URTNA). This will also be particularly important in making sure that international support is given to those countries in most need.
3. To carry out its task, ECA would:

        (a)     Act as the regional executing agency for the AISI in charge of following up and monitoring its implementation and coordinating the implementation of the regional AISI activities;

        (b)     Handle the fund­raising activities for financial support of the implementation of AISI projects in conjunction with the various regional and subregional bodies listed above.

1. Implementation of the AISI would envision the following process for achieving the programme:

        (a)     Adoption of this report by the ECA Conference of Ministers;

        (b)     Mobilization at regional and global levels of government and generation of commitment by Heads of State and Government for the AISI at regional and global levels through:

                (i)     referral of this Action Plan to the United Nations General Assembly, the OAU Council of Ministers, the Joint OAU/ECA/ADB Secretariat, the Africa Regional Telecommunication Development Conference (Abidjan, 6­10 May 1996) and the Ministerial Conference on the Global Information Society, sponsored by the Government of the Republic of South Africa (13­15 May 1996);

                (ii)    facilitation of cooperation between African States and between Africa and the rest of the world through member States adopting regional and subregional programmes and by calling on intergovernmental bodies, such as OAU and ADB to establish inter-organizational committees to promote and coordinate activities;

                (iii)   facilitation of cooperation within African States through establishment of high­level multiministerial coordination committees and active cross­sectoral associations of users and service providers;

                (iv)    Requesting ECA to set up a mechanism for monitoring progress, linking in to other initiatives and involving all potential partners from the government, the private sector, labor, academia, civil society, international organizations, NGOs and the media.

1. It is recommended that an African technical advisory committee be established within the institutional framework required for implementing the AISI. The committee would be constituted of a number of experts from the region who would meet annually under the auspices of ECA. They would be in charge of:

        (a)     Advising ECA on regional programmes and projects;

        (b)     Monitoring implementation of the AISI;

        (c)     Evaluating results;

        (d)     Recommending and initiating regional projects.

        (g)     Proposed national programmes

                (i)     Programme 1:  Development of national infrastructure plans

1. One of the most important steps for each African country to take in joining the "African information society" is to develop a national information and communication infrastructure (NICI) plan as outlined in annex II. This should subsequently be followed by development, management, marketing and funding of five-year plans (1997­2002), (2002­2007) and (2007­2012).

                (ii)    Programme 2:  National sectoral "infostructure" development

1. Great efforts will also be needed in building the information resources ­ "infostructure" ­ in each of the member countries. Taking into consideration the major problems and challenges African countries are facing, a number of specific projects in the areas outlined above under "Challenges and opportunities" are proposed for implementation. These projects will contribute to building the information base needed for planning, decision making, business development, exchange of information, providing value added information services, and finally building Africa's information society. Other projects could be identified to meet the specific requirements of each country. Brief descriptions including objectives and goals of potential projects are given in annex III.

        B.  Human resources

1. Africa's social and economic development is to a large extent determined by the size and quality of its work force ­ its human and intellectual capital. The success of economies of the future will more than ever be determined by the quality of their human resources as the importance of natural resources steadily diminishes. Preparing Africa for the information age primarily necessitates appropriate investment in its human resources ­ training, education and promotion will be the cornerstones of Africa's new society.
2. Development of human resources also requires having a new profile of management/labor forces; the ability to adapt, adopt and exploit new technologies and to manage the change; and creating new job markets where skills and knowledge learned can be applied.

        (a)     Needs within the information society at large

1. Decision makers need to have a good understanding of the ways to use new information technologies in decision making; they need access to a wide scope of national information sources covering different sectors as well as access to regional and international information resources. They need knowledge on how to search, extract and use available information resources; and awareness of the need for equitable access to technology.
2. Businesses need to have access to national regional and international market information, to value added information services; they need knowledge of how to best use the available information resources to improve and develop their businesses and knowledge of how to conduct secure low­cost transactions through the information and communication networks.
3. Students need access to national, regional and international electronic information networks, including electronic libraries; knowledge of how to use the new communication and networking technologies; access to appropriate labs, facilities and resources to best utilize the new technologies which amplify the learning process in a wide range of subject matters; and access to self-teaching and training packages and tools, including distance learning resources, in different subjects. They also need to be able to share know-ledge and experience with students of the same level in other African countries and elsewhere.
4. Skilled workers need easy and simple instructional tools, including distance learning resources, to help them learn individually and jointly with other workers; they need knowledge of new techniques and developments in their areas of specialization and the possibility of sharing their experiences and building links with other workers in other agencies in their own country or in other African countries.
5. The general public needs to upgrade its level of computer literacy to be aware of the importance of information availability and usage; and be able to use new technologies to communicate as easily and cheaply across town as across countries. They also need to know how to exploit information to enhance their well-being.

        (b)     Needs within the information and telecommunication industry

1. Information systems specialists need to learn how to design and implement information systems in different applications and national sectoral databases; to capture data, build and administer databases and decision support systems; and to build World Wide Web (WWW)-based information servers on the Internet.
2. Information service providers need to know how to analyze user needs and identify what information services their users require; to access information available from national, regional and international sources; and to establish systems for updating data on a regular basis.
3. Telecommunication and networking specialists need to learn how to plan, design, install, operate and maintain communication and information networks.

        (c)     Proposed programme for information society readiness

1. The following proposed programmes aim at building readiness for the information society among decision makers, the private sector and the public as well as among skilled students and professionals. A major goal of the programme will be to encourage the adoption of new educational paradigms involving the concepts of "life-long learning" and "life-time entrepreneurship", "learning while doing", "just in time open learning" and the constant exploitation of information for problem solving and analysis.

                (i)     Programme 1:  Stakeholder awareness programme

1. The stakeholder awareness programme should aim at building informed decision makers in the private sector and the public sector through increasing their knowledge of information, and information and decision support systems; of national and international information resources, methods of searching and retrieving on­line information through Internet and other international information networks, electronic mail and "knowledge networks"; the potential social, economic and cultural impacts of the new information and communication systems; and the need for training to adapt organizational structures and work process to make efficient use of the electronic resources and electronic venues.
2. Such awareness programmes should be designed and implemented at the level of Africa at large, at subregional level for a group of countries and at national levels in each of the member States. Such seminars and workshops should be modular in nature, capable of being scaled up to subregional and national levels, and adapted for use down to the school, neighborhood and village. They should contribute to sustained capacity for awareness promotion. They should also be conducted frequently to take account of rapid developments in information and communication technologies.

                (ii)    Programme 2:  Educational programme

1. The educational programme should aim at preparing students in schools and universities to deal with the new information and communication technologies. As with the stakeholder awareness programme, it should be modular in nature and capable of being scaled upwards or downwards. This programme should include developing frameworks for academic qualifications in information and communications technology studies; developing the technology- based training (TBT)/learning packages required in different subject areas and adapting available packages to the needs and context of African countries; and training the teachers and students in how to use the software.
2. The regional programme should be made up of a series of national programmes tailored to each country, based on national needs and resources available. Exchanging and sharing experiences among African countries should be done through distance learning and virtual education projects. New educational tools and techniques, adapted to the African context, should be developed and utilized.

                (iii)   Programme 3:  Competence development programme for professionals and skilled workers

1. The competence development programme should aim at improving the performance of professionals and skilled workers in all occupational sectors. Particular attention should be given to the training of information and telecommunication specialists.
2. The general programme should focus on training professionals and skilled workers in different areas, such as health, industry, tourism, trade, transport, etc., in using the new technological tools and techniques in their areas of expertise to better perform their jobs.
3. The information specialists programme should focus on training telecommunication and networking specialists, information systems specialists as well as information services providers and specialists.
4. The programme should comprise the following activities:

        (a)     Building the infrastructure required, including "centres of excellence" in information and telecommunications technologies, training centres, labs and associated communication and networking facilities;

        (b)     Development of technology-based learning packages;

        (c)     Training the trainers and teachers;

        (d)     Training the professionals and specialists in information and telecommunication technology.

1. The professional development programme should have regional components and national components. The regional components should provide (sub)regional centralized training facilities for more advanced training and for training of trainers. National programmes for each country should address the broader needs of competence development in the country. Distance learning and computer (multimedia)-based training methods should be used to accelerate the process and to maximize the utilization of the educational and training resources available regionally and internationally, including those developed within the framework of the ITU "Global Telecommunications University" and other similar initiatives for the benefit of African countries.

        C.  Information resources ­ "infostructure"

1. Communications infrastructure supports both access to content and access to an electronic venue (space) where real social and economic activity occur. The quality of the data and information, knowledge resources (databases, archives and libraries) which are made available via this "infostructure" ranging from indigenous to global information sources, and how they are used, will ultimately be the yardstick by which the benefits of the AISI will be judged.
2. The opportunities for building a wealth of information sources could have substantial positive impact on Africa, allowing it to:

        (a)     Enable African decision makers to make much more informed socio­economic planning decisions;

        (b)     Make African people producers of indigenous information and knowledge and not simply passive consumers of imported information;

        (c)     Export information and knowledge and to participate proactively in the development of the global information infrastructure;

        (d)     Provide African researchers and scientists with access to information on Africa generated from within the continent;

        (e)     Enable African researchers and scientists to collaborate on an equal footing with their peers around the world irrespective of distance;

        (f)     Promote Africa's cultural heritage, including the modern cultural sector of its rich and growing film and music industries.

        (a)     Recommended actions

1. To build this content, decision makers, planners and information specialists will need to:

        (a)     Identify the priority information and communication technology application areas with the highest impact on socio­economic development at national and regional levels;

        (b)     Make special efforts to capture data which is difficult to obtain or is unreliable and ensure timely and accurate provision of information for decision support systems;

        (c)     Develop and use software and data that addresses the variety of languages used in African countries and its oral traditions;

        (d)     Encourage the development of value added information services including electronic publishing and networking facilities;

        (e)     Support initiatives which build local content;

        (f)     Develop a range of methods for information dissemination, including printed materials developed from on­line resources such as flash reports and indicator bulletins;

        (g)     Encourage the development of the "information brokerage" sector which can act as an intermediary between the knowledge bases and the users

        (b)     Proposed programmes for developing national information and knowledge resources

1. In order to establish, develop and improve the information resources required for building the African information society the following programmes are suggested:

                (i)     Programme 1:  Building national information resources

1. This programme aims at building the national information sources of data and information on the African continent and ensuring their coverage of all sectors of the economy. The programme should include:

        (a)     Building issue­based local and sectoral databases in accordance with national priorities;

        (b)     Establishing mechanisms for the continuous gathering, updating and processing of data;

        (c)     Maintaining national databases and information resources.

                (ii)    Programme 2:  Provision of value added information services

1. This programme aims at providing imperative value added information services to ensure information availability to the public sector and enhance the competitive advantage of the private sector in Africa. The programme should include:

        (a)     Providing an enabling environment for the growth and sustainability of African information service providers;

        (b)     Ensuring Internet connectivity and African participation in the information content of the Internet;

        (c)     Providing value added information services in key areas of the economy such as trade and commerce, employment opportunities, tourism services, legislation, etc.

                (iii)   Programme 3:  Development of electronic libraries

1. This programme aims at providing empirical information sources and helping to close the resource gap by making textbooks and periodicals electronically available, especially for schools, universities and research centres. This can be provided through building national electronic (on­line) libraries and providing access to international on­line resources. It would require:

        (a)     Automating national libraries and making them accessible on­line;

        (b)     Providing mechanisms for the exchange of information among existing libraries in ministries, municipalities, universities and schools.

        D.  Technological resources "infrastructure"

1. Effective information and communication systems require reliable, low-cost and widespread technological resources such as computers, software and all the components of the telecommunications infrastructure for processing data and information. Developing these underlying support systems upon which to build the African information infrastructure will require great changes in the technology resources currently available to most Africans.
2. It will be necessary to upgrade and develop the physical and logical telecommunication infrastructure and network at the national level, in addition to improving continental inter-connectivity and providing gate-ways to international telecommunication networks. However, it is here where technological advancements offer Africa cost­effective and appropriate technologies to "leap-frog" over several generations of inter-mediate technologies still in use in the industrial world.

        (a)     Recommended actions

                        Infrastructure requirements

1. In line with the relevant resolutions of the Regional African Telecommunication Development Conference (Harare, 1992) and the Buenos Aires Declaration (WD­94, Buenos Aires, 1994), it is recommended that African countries greatly increase accessibility to telecommunication networks and services and to the global information infrastructure, in particular for people in rural and isolated areas, using affordable telecommunication systems, matched to the low level of financial resources in Africa. This involves, inter alia:

        (a)     Using new low­cost terrestrial wireless and satellite communication systems to provide access for rural and isolated areas;

        (b)     Ensuring national, regional and international interconnectivity and inter-operability of telecommunication networks;

        (c)     Building reliable access networks to the global information infrastructure, including the Internet;

        (d)     Installing cheap, simple and robust technologies using flexible, modular, and scalable network designs for coping with increasing users and traffic;

        (e)     Establishing low-cost access from every major town, or distance independent tariffs for calls to the nearest access point;

        (f)     Using simple interfaces for the non­literate and those unfamiliar with computers;

        (g)     Developing broad band services and bandwidth­on­demand facilities for low-cost multimedia applications;

        (h)     Improving network reliability and flexibility by providing redundant links and duplicate equipment;

        (i)     Using modern network management systems to optimize and monitor the use of the networks;

        (j)     Establishing a clear set of standards and criteria by which to evaluate any national information and communication initiative project;

        (k)     Using hardware, software and applications that take into account training and maintenance requirements for durability and ease of use;

        (l)     Using voice based systems where possible to provide for the low literacy levels, oral traditions and diversity of languages in Africa;

        (m)     Using software that supports multiple languages and translation systems to allow on­line dialogue between people using different languages;

        (n)     Installing access systems in public places (kiosks and community tele­centres) and mobile or easily transportable systems to bring the information infrastructure closer to the general population;

        (o)     Providing hard­copy output capabilities so that users can take away the results of their information queries or commercial transactions;

        (p)     Exploiting broadcast data systems to provide low-cost information dissemination in areas without adequate telecommunication infrastructure;

        (q)     Improving the reliability of electricity supply to maintain reliable communications networks by using low-cost integrated solar power and battery recharge systems.

        (b)     Proposed programmes

1. In order to develop and upgrade present communication facilities on the African continent, the following programmes are suggested:

                (i)     Programme 1:  Developing and upgrading national telecommunication infrastructure

1. This programme aims at developing and upgrading the national telecommunication infrastructure in member countries through:

        (a)     Upgrading the physical telecommunication infrastructure in countries that lack the facilities required;

        (b)     Extending the geographical coverage of the physical infrastructure and adding new capabilities and services;

        (c)     Adapting and adopting new technologies to satisfy current demand within the context of individual country circumstances;

        (d)     Creating basic national networking services such as e­mail, FTP, WWW, etc.

                (ii)    Programme 2:  Continental inter-connectivity

1. This programme aims at interconnecting the African countries through:

        (a)     Developing national data communication hubs so as to improve regional and continental connectivity;

        (b)     Adopting a regional strategy and plan for the further development of the Pan-African Telecommunication Network (PANAFTEL);

        (c)     Providing easy and direct dial­in and dial­out facilities between African countries;

        (d)     Establishing the necessary inter-connectivity between the telephone and data networks in the African region;

        (e)     Providing data communication gateways and bridging facilities between Africa and the rest of the world;

                (iii)   Programme 3:  Pilot projects

1. This programme aims at creating a test bed for new technologies, innovative partnership arrangements and tariff and charging mechanisms through the implementation of a number of small, quick impact pilot demonstration projects in some African countries, as proposed in the Buenos Aires Action Plan.

                (iv)    Programme 4:  Integrated rural development

1. Shared rural public access telecentres, kiosks, mobile computing and telecommunications resources will be established at selected locations with support from international donors.
2. The tasks laid out are formidable. However, the information revolution is one that Africa can not afford to miss. The economic and social costs are less than any other preceding structural change, while the price of being left out is an insurmountable development gap between "information rich" and "information poor" nations. If a swift response is not made the opportunities lost will see Africa's people relegated to second class status in the new world order. Finally, the group of experts believe that Africa can make it: all that is needed is hard work with vision, strategy, determination and cooperation.

        E/ECA/CM.22/6
        Annex I
        Annex I

        MEMBERS OF THE HIGH LEVEL WORKING GROUP
        ON INFORMATION AND COMMUNICATION TECHNOLOGIES IN AFRICA

Members:
Experts:

                        Dr. Hisham El Sherif (Chairman)
Organization:           Chairman of the Advisory Board, Information and Decision Support Center
Address:                1 Magles El Shaab St.,
                        Cairo, Egypt
Tel:                    +202 3551551
Fax:                    +202 3541222
E­mail:         hsherif@idsc.gov.eg

                        Mr. Michael Jensen (Rapporteur)
Organization:           Information and communication consultant
Address:                Box 18866, Hillbrow 2038
                                  Johannesburg, South Africa
Tel:                          +27 116148231
Fax:                         +27 114921058
E­mail:                   mikej@wn.apc.org

                        Prof. Raymond U. Akwule
Organization:           George Mason University
Address:                Thompson Hall, Room 111c,
                                 Fairfax, Virginia USA
Tel:                         +703 9931091
Fax:                        +703 9931096
E­mail:                  rakwule@gmu.edu

                        Ms. Karima Bounemra
Organization:           Director, IRSIT
Address:                   2 Rue Ibn Nadim,
                                    Tunis, Tunisia
Tel:                             +216 1800122
Fax:                            +216 1787827
E­mail:                      karima.bounemra@irsit.tn

                        Dr. Ben Fouche
Organization:           Director, Information Services
                                      Council for Scientific and Industrial Research
Address:                P.O Box 395
                                 Pretoria 0001, South Africa
Tel:                         +27 128412852
Fax:                        +27 128413365
E­mail:                   bfouche@csir.co.za

                        Mr. Richard Maga
Organization:           Advisor to the Minister of Posts and Telecommunications, CETCAM
Address:                   B.P. 8311
                                    Yaounde, Cameroon
Tel:                            +237 223944
Fax:                           +237 221000
E-mail:                     richard.maga@ties.itu.ch

                        Mr. Muriuki Mureithi
Organization:           Telecommunications Foundation of Africa
Address:                P.O. Box 59948
                                 Nairobi, Kenya
Tel:                         +254 2 567 381
Fax:                        +254 2 567 383
Email:                  tfa@arcc.permanet.org

                        Mr. Momar Aly Ndiaye
Organization:           Délégué à l'informatique
Address:                2 rue Emile Zola
                                 Dakar, Senegal
Tel:                          +221 239668
Fax:                          +221 229764
E­mail:                    ndiayem@mmet.mmet.sn

                        Mr. Dawit Yohannis
Organization:           Speaker, the People's Assembly
Address:                P.O. Box 80013
                                 Addis Ababa, Ethiopia
Tel:                          +251 1 55 40 75
Fax:                        +251 1 55 09 00
E-mail:                  dawit_yohannis@padis.gn.apc.org

Associated experts:

                        Mr. Derrick Cogburn
Organization:           CSIR/Global Information Infrastructure Commission
Address:                P.O. Box 395
                                 Pretoria, South Africa
Tel:                          + 27 12 841 3608
Fax:                         + 27 12 841 4403
E-mail:                   dcogburn@infoline.csir.co.za

                        Dr. Ernest Wilson
Organization:           Deputy Director, Global Information Infrastructure Commission
Address:                0145 Tyding Hall
                                 University of Maryland
                                  College Park, MD, USA
Tel:                           +1 301 314 7711
Fax:                          +1 301 314 9256
E-mail:                 ewilson@bss2.umd.edu

Annex II

        GUIDELINES FOR DEVELOPING NATIONAL INFORMATION AND
        COMMUNICATION INFRASTRUCTURE (NICI)

1. Define vision, mission, strategic objectives, scope.
2. Define the institutional framework.
3. Define the regulatory framework.
4. Define the information technology business sector.
5. Define the development priorities (five-year plan, cabinet directions, etc.).
6. Define the economic and business sectors as well as the market trends.
7. Define education and science and technology infrastructure.
8. Define needs and priorities for information, decision support, networking, information services, etc.
9. Define the data/information and decision support agencies, actors, etc., at the different levels: national, local.
10. Define the technology infrastructure.
11. Identify, formulate and develop programmes and projects.
12. Formulate strategies for development of NICIs.
13. Develop a detailed action plan, time schedule, priorities and budget.
14. Determine the implementation agencies in charge.
15. Solicit the commitment of policy makers, industry leaders, etc.
16. Formulate the public awareness campaign.
17. Implementation.

Annex III

        PROPOSED PROJECTS

1. The programmes proposed within part III above to develop the components of the information resources will include different projects. Each programme will be designed to achieve its objectives and will be based on the design and implementation of a set of projects that will help in achieving its objectives in different aspects.
2. Following are a set of projects that are recommended for African countries to be implemented within the framework of this initiative and within the regional programmes previously recommended:

        (a)     Debt management objective:  Support economic development through better debt management:

                (i)     beneficiaries:  society, top­level government decision-makers;
                (ii)    goals:

                        a.      establish/enhance loan databases and guarantee integrity and validity of loan databases;
                        b.      reduce the national debts of African countries (by 25 per cent by the year 2005);
                        c.      secure dynamic tracking components for crisis avoidance and debt management.
        (b)     Education and training objective:  Improve basic education and work force skills:

                (i)     beneficiaries:  teachers and students in public schools, employees of SMEs (upgrading their skills and improving their productivity), local libraries (will have access to national and international libraries and archives), people tied to their homes and in remote areas;
                (ii)    goals:
                        a.      linking public schools and the main public libraries to the national communication backbone (all African public schools should be linked by the year 2010);
                        b.      establishing distance learning centres in major cities to support on­the­job training for workers and to promote interaction between researchers, academia and industry.
        (c)     Higher education and research objective:  To act as a vehicle for pooling national and regional intellectual and human resource to help contribute to research and development efforts in the continent:
                (i)     beneficiaries:  researchers at universities (have easy access to current research and publications elsewhere), industrial and private research centres, and society (from the diffusion of research);
                (ii)    goals:
                        a.      building communication network infrastructure at every university;
                        b.      connecting universities and research centres to the national communication backbone (all African universities should be linked by the year 2000);
                        c.      promoting and supporting collaboration among professionals;
 facilities.
        (d)     Trade and commerce objective:  Providing value-added network information services to business people and organizations in order to leverage the continent's competitiveness in trade and investments:

                (i)     beneficiaries:  small- and medium-size enterprises, manufacturers, traders, investors, importers, exporters, bankers, and capital investors;
                (ii)    goals:

                        a.      link chambers of commerce and trade associations to the national communication backbone (all chambers of commerce should be linked by the year 2000);
                        b.      provide the business community with timely and accurate economic and financial indicators;
                        c.      provide channels for the promotion of products and services;
                        d.      improve access to stock market and commodity information;
                        e.      improve access to capital markets.

        (e)     Employment and job creation objective:  Reducing the unemployment rate in Africa by increasing accessibility to job openings nationally and internationally:

                (i)     beneficiaries:  work force, employers, placement offices;
                (ii)    goals:

                        a.      provide on­line job matching on national, regional and international levels (reduce unemployment by 25 per cent by the year 2005);
                        b.      create/enhance databases on human resources to support education planning at the national level;
                        c.      provide access to national and international teleworking opportunities.

        (f)     Environmental monitoring and natural resource management objective:  Provide the essential infostructure for coordinated environmental management:

                (i)     beneficiaries:  society, governmental and non­governmental environmental agencies;
                (ii)    goals:
                        a.      improve the management and monitoring of the implementation of environment related projects;
                        b.      creating/enhancing national and regional databases on all major areas related to the environment:  fresh water, seas, air, land, natural resources, etc.;
                        c.      assisting and supporting environment­related decision making at the national and regional levels;
                        d.      disseminating environment­related indicators to governments, NGOs, research centres, and international bodies.

        (g)     Tourism objective:  Support international and local tourism in Africa:
                (i)     beneficiaries:  society, tourists, local businesses;
                (ii)    goals:
                        a.      provide international promotion of tourist attractions (increase tourism revenues in Africa by 25 per cent by the year 2000);
                        b.      assist travelers and tourists in travel planning and booking reservations;
                        c.      create/enhance on­line regional databases of facilities, up­to­date transport schedules, and tourism service providers.

        (h)     Cultural preservation objective:  Assist in protecting the African cultural heritage:
                (i)     beneficiaries:  society, museums, cultural organizations, research institutes;
                (ii)    goals:
                        a.      putting Africa's museums on­line (all museums should be on­line by the year 2010);
                        b.      preservation and documentation of manuscripts and artifacts;
                        c.      increasing accessibility of rare manuscripts and artifacts to the general public and to researchers.

        (i)     Health care objective:  Achieve more efficient and affordable health care:
                (i)     beneficiaries:  society, health care providers;
                (ii)    goals:
                        a.      establish and maintain databases on public and private medical centres, physicians and health care providers;
                        b.      provide on­line access to national and international medical databases and expertise (telemedicine);
                        c.      link health administration for improving distribution of drugs and medical supplies;
                        d.      link health care systems with centres for disease control for early warnings of plagues and infectious diseases;
                        e.      link health care systems with insurance companies, medical practitioners, and the public.

        (j)     Food security and agricultural production objective:  Improve the production and distribution of food and agricultural products in Africa:

                (i)     beneficiaries:  society, farmers, food producers and distributors;
                (ii)    goals:
                        a.      link meteorological centres with agricultural advisory services;
                        b.      provide access to international networks on food production technology and databases on food stock;
                        c.      provide access to databases of national food storage facilities.

        (k)     Public administration objective:  Facilitate government management and improve public service:
                (i)     beneficiaries:  governments, public;
                (ii)    goals:
                        a.      improve internal revenue management;
                        b.      improve social security administration;
                        c.      facilitate electronic tendering systems;
                        d.      improve accessibility to national public administration networks, especially to citizens who live in rural areas.

        (l)     Legislation and legal services objective:  Support national and regional coordination, cooperation and standardization of regulations and legislation:

                (i)     beneficiaries:  organizations, businesses, lawyers, legislative bodies, regional cooperation bodies;
                (ii)    goals:
                        a.      creating/enhancing national legislation databases which will be accessed on­line by end­users;
                        b.      linking the databases in a regional forum that allows the exchange of legislation necessary for economic integration and business development among countries;
                        c.      avoiding duplication of efforts in setting up standards, protocols, procedures, guidelines, systems and tools for establishing national databases.

        (m)     Transportation of goods and people objective:  Improve the quality of life by electronically managed roads and airways:
                (i)     beneficiaries:  passengers, air transport industry, transportation companies;
                (ii)    goals:
                        a.      link road traffic control centres for better road traffic management, thus reducing the fuel consumption, air pollution, wasted productivity;
                        b.      create an African air traffic communication system providing ground­to-ground connections between African air traffic control (ATC) centres and air-to-ground connections between aircraft and ATC's across Africa.

        (n)     Business development and administration objective:  Support national and regional business development:
                (i)     beneficiaries:  SMEs, business and banking communities;
                (ii)    goals:
                        a.      provide international access points for SMEs;
                        b.      establish links to public authorities;
                        c.      facilitate on­line business transactions;
                        d.      link the business community to the banking systems.