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Digital Transformation and Artificial Intelligence Competency Framework for Civil Servants

The challenges of digital era governance require a new set of skills and competencies from civil servants, ICT ministries and digital units in government. 

From designing inclusive public policies to improving the quality of public services, emerging technologies like AI can be leveraged for people, peace, prosperity and planet — if civil services can create the enabling environment for it.

The Digital Transformation and Artificial Intelligence Competency Framework for Civil Servants is being developed by the UN Broadband Commission’s Working Group on AI Capacity Building through a series of global and multi-stakeholder consultations. 

Why do we need a Digital Transformation and AI Competency Framework for Civil Servants?

The challenges of digital era governance require a new set of skills and competencies from civil servants to ensure that digital transformation and regulatory initiatives are in line with a human Rights, Openness, inclusive Access and Multistakeholder participation- and gender equality-based (ROAM-X) approach. 

In 2021, UNESCO published the Artificial Intelligence Capacity Building Needs Assessment survey in Africa, which identified an urgent need to strengthen capacities of government officials to leverage digital technologies, and to respond to the socio-economic and human rights challenges engendered by their use.

As an open resource, the Competency Framework will be context-sensitive and adaptable for use to support capacity building for civil services across ICT Ministries and Digital Units in governments. 

Objectives

A Competency Framework for Civil Servants for Digital Transformation, including AI, will: 

  • Promote trustworthy use of AI and emerging technologies aligned to inclusive SDG achievements
  • Enhance foresight and awareness by civil services to engage with confidence in national digital innovations and transformations, to develop policies and enabling environments; and
  • Provide a basis for capacity development initiatives adapted to national needs, such as through tailored policy maker toolkits and workshops

Process

May 2022

  • 16 May - Asia and the Pacific Group consultation 1
  • 18 May - Special Consultation training academies
  • 23 May - Western European and Others Group consultation
  • 24 May - Asia and the Pacific Group consultation 2
  • 24 May - Latin American and Caribbean Group consultation 1
  • 24 May - Eastern European Group consultation
  • 25 May - Middle East and North Africa consultation
  • 25 May - CPDP Event
  • 29 May - International organisations based in Geneva consultation
  • 31 May - International organisations based in NYC consultation

June 2022

  • TBD early June - Consultation Open for Good 
  • 14 June - Latin American and Caribbean Group consultation 2
  • 24 June - Civil Society NGOs offering digital trainings - Paris 
  • June - RightsCon event
  • June - UN Habitat - Cities consultation (Tentative) 
  • TBD - African Group consultation 1
  • TBD - African Group consultation 2

Can I start or join a consultation? 

Yes! Groups or individuals working on digital governance, digital transformation, and AI-related initiatives are welcomed to participate in the consultations. This includes: 

  • Civil servants from ICT Ministries/Digital Units in Government
  • Public policy researchers and professionals 
  • Academic experts 
  • Civil Society organizations
  • Institutions working on trainings and capacity building for civil servants

A facilitator’s briefing will be provided. 

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How do I start or join a consultation?

If you would like to organize a consultation, please write to Prateek Sibal, Programme Specialist, Digital Innovation and Transformation, Communication and Information Sector, UNESCO at: p.sibal@unesco.org. Please include the following details: 

  • Date 
  • Time
  • Target Stakeholders
  • Mode (Online or Offline)
  • Name and Contact Details 
  • Deadline for Submission of Workshop Output to UNESCO

Regional and national consultations can be organized during April and May 2022.

Digital Transformation & Artificial Intelligence Competency Framework for Civil Servants
Brochure: Digital Transformation & Artificial Intelligence Competency Framework for Civil Servants